Privacy Policy

Effective Date: 1 February 2026
Last Updated: February 2026

TECHFLUENT LTD (“TechFluent,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website techfluent.co.uk and use our services.

We are registered with the Information Commissioner’s Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller:
TECHFLUENT LTD
Company Registration Number: 16971115
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: info@techfluent.co.uk

For data protection enquiries, contact us at info@techfluent.co.uk.

2. Information We Collect

Information You Provide Directly:

Account information (name, email address) when you register for an account or course
Payment information (processed securely by Stripe; we do not store full card details)
Communications when you contact us or participate in our community
Survey responses and feedback you choose to provide

Information Collected Automatically:

Device and browser information (IP address, browser type, operating system)
Usage data (pages visited, time spent, course progress)
Cookies and similar technologies (see our Cookie Policy for details)

3. How We Use Your Information

We process your personal data for the following purposes and legal bases:

Purpose	Legal Basis
To provide and deliver courses you purchase	Performance of contract
To process payments	Performance of contract
To send transactional emails (receipts, course access)	Performance of contract
To respond to your enquiries	Legitimate interests
To send marketing communications (with consent)	Consent
To improve our website and services	Legitimate interests
To prevent fraud and ensure security	Legitimate interests
To comply with legal obligations	Legal obligation

4. Marketing Communications

We will only send you marketing emails if you have explicitly opted in. You can withdraw consent at any time by:

Clicking “unsubscribe” in any marketing email
Emailing info@techfluent.co.uk
Updating your preferences in your account settings

Withdrawing consent will not affect the lawfulness of processing before withdrawal.

5. Data Sharing

We share your personal data only with:

Service Providers:

Stripe (payment processing)
ConvertKit (email marketing)
Bunny.net (video hosting)
Our hosting provider (website hosting)

These providers process data on our behalf under data processing agreements compliant with UK GDPR.

We do not sell your personal data to third parties.

We may disclose data if required by law or to protect our legal rights.

6. International Transfers

Some of our service providers operate outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses approved by the UK ICO
Adequacy decisions where applicable

7. Data Retention

We retain your personal data only as long as necessary:

Data Type	Retention Period
Account data	Duration of account plus 2 years
Transaction records	7 years (legal requirement)
Marketing preferences	Until consent withdrawn
Course progress	Duration of account
Support communications	3 years

8. Your Rights

Under UK GDPR, you have the following rights:

Access: Request a copy of your personal data
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your data (subject to legal retention requirements)
Restriction: Request restricted processing in certain circumstances
Portability: Receive your data in a structured, machine-readable format
Object: Object to processing based on legitimate interests
Withdraw Consent: Where processing is based on consent

To exercise any right, email info@techfluent.co.uk. We will respond within one month.

9. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Helpline: 0303 123 1113

We encourage you to contact us first so we can address your concerns.

10. Security

We implement appropriate technical and organisational measures to protect your personal data, including:

SSL encryption on all pages
Secure payment processing via Stripe
Access controls and authentication
Regular security reviews

11. Children’s Privacy

Our services are not directed at individuals under 16. We do not knowingly collect data from children. If you believe a child has provided us personal data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date will reflect changes. Material changes will be notified via email or website notice.

13. Contact Us

For any questions about this Privacy Policy or our data practices:

Email: info@techfluent.co.uk

TECHFLUENT LTD
128 City Road, London, EC1V 2NX
Company No. 16971115

About Techfluent

TechFluent helps professionals master Microsoft 365 with practical, fear-free training. Learn the workflows that actually matter

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