Privacy Policy
Effective Date: 1 February 2026
Last Updated: February 2026
TECHFLUENT LTD (“TechFluent,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website techfluent.co.uk and use our services.
We are registered with the Information Commissioner’s Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Data Controller:
TECHFLUENT LTD
Company Registration Number: 16971115
Registered Office: 128 City Road, London, United Kingdom, EC1V 2NX
Email: info@techfluent.co.uk
For data protection enquiries, contact us at info@techfluent.co.uk.
2. Information We Collect
Information You Provide Directly:
- Account information (name, email address) when you register for an account or course
- Payment information (processed securely by Stripe; we do not store full card details)
- Communications when you contact us or participate in our community
- Survey responses and feedback you choose to provide
Information Collected Automatically:
- Device and browser information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, course progress)
- Cookies and similar technologies (see our Cookie Policy for details)
3. How We Use Your Information
We process your personal data for the following purposes and legal bases:
| Purpose | Legal Basis |
|---|---|
| To provide and deliver courses you purchase | Performance of contract |
| To process payments | Performance of contract |
| To send transactional emails (receipts, course access) | Performance of contract |
| To respond to your enquiries | Legitimate interests |
| To send marketing communications (with consent) | Consent |
| To improve our website and services | Legitimate interests |
| To prevent fraud and ensure security | Legitimate interests |
| To comply with legal obligations | Legal obligation |
4. Marketing Communications
We will only send you marketing emails if you have explicitly opted in. You can withdraw consent at any time by:
- Clicking “unsubscribe” in any marketing email
- Emailing info@techfluent.co.uk
- Updating your preferences in your account settings
Withdrawing consent will not affect the lawfulness of processing before withdrawal.
5. Data Sharing
We share your personal data only with:
Service Providers:
- Stripe (payment processing)
- ConvertKit (email marketing)
- Bunny.net (video hosting)
- Our hosting provider (website hosting)
These providers process data on our behalf under data processing agreements compliant with UK GDPR.
We do not sell your personal data to third parties.
We may disclose data if required by law or to protect our legal rights.
6. International Transfers
Some of our service providers operate outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses approved by the UK ICO
- Adequacy decisions where applicable
7. Data Retention
We retain your personal data only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Account data | Duration of account plus 2 years |
| Transaction records | 7 years (legal requirement) |
| Marketing preferences | Until consent withdrawn |
| Course progress | Duration of account |
| Support communications | 3 years |
8. Your Rights
Under UK GDPR, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data (subject to legal retention requirements)
- Restriction: Request restricted processing in certain circumstances
- Portability: Receive your data in a structured, machine-readable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Where processing is based on consent
To exercise any right, email info@techfluent.co.uk. We will respond within one month.
9. Complaints
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: ico.org.uk
Helpline: 0303 123 1113
We encourage you to contact us first so we can address your concerns.
10. Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- SSL encryption on all pages
- Secure payment processing via Stripe
- Access controls and authentication
- Regular security reviews
11. Children’s Privacy
Our services are not directed at individuals under 16. We do not knowingly collect data from children. If you believe a child has provided us personal data, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy periodically. The “Last Updated” date will reflect changes. Material changes will be notified via email or website notice.
13. Contact Us
For any questions about this Privacy Policy or our data practices:
Email: info@techfluent.co.uk
TECHFLUENT LTD
128 City Road, London, EC1V 2NX
Company No. 16971115
About Techfluent
TechFluent helps professionals master Microsoft 365 with practical, fear-free training. Learn the workflows that actually matter
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